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FAQs
Do you ship internationally?
Yes. We can ship to most international countries. Some of
our ranges have delivery restrictions, but these are
detailed on the relevant pages.
Do
I have to pay VAT or Import duties and taxes?
Items purchased within the EU: All items purchased from
countries within the EU will be subject to the UK VAT rate
of 17.5%. There will not be any import taxes to pay on items
shipped within the EU.
Items purchased from outside of the EU: All items purchased
from countries outside of the EU are VAT exempt. This will
automatically be calculated upon checkout. There will be
import duty and taxes to pay on items shipped to
countries outside the EU. These rates vary from country to
country. These charges will be levied once the package
reaches your country. We are not liable for any import
duties or taxes you may incur.
Can I pay in my own currency?
You can convert our Sterling prices into your own currency
by clicking on the flags at the top right once you have
clicked on the image of the watch. (If your flag is not
available, this does not mean you cannot purchase from
us, it just means that we do not yet have the price
conversion activated for that currency.) By clicking on the
flag, all items in our shop will be converted into that
currency (these prices are approximate). Upon checkout, the amount payable will be
converted back into the UK Sterling price.
Are the watches in your shop guaranteed?
Yes. All watches in our shop have an international guarantee
of 1-2 years. The guarantee is valid from date of purchase.
Are the watches new?
Yes. All watches in our shop are new.
Are the watches authentic?
Yes. All watches in our shop are authentic.
If
I am an international customer and there is a problem with
my watch, what should I do?
You should contact us to advise us of the nature of the
problem and we will then either request that you send it
back to us for repair or direct you to an alternative repair
outlet.
If
I am a UK customer and there is a problem with my watch,
what should I do?
We
will request that you send the watch back to us for repair.
If
I do not like that watch that I have purchased, can I return
it?
Yes you can. We offer a 7 day refund policy. Please see here
for further details: Returns
policy
If
you are shipping internationally, can you declare the item
as a gift or for a lesser amount?
No. All items that are shipped will be declared as
commercial goods and at the correct value.
Do
you have an actual shop?
No, we currently only sell online, however, due to the
expanding nature of our business, we are in the process of
establishing premises for our first bricks and mortar
'Unusual Watches' shop.
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